| Roxy Palace Online Casino and associated
companies highly value and respect the privacy of all our online
visitors and players. This document is designed to demonstrate
our strong commitment to your privacy, and discloses how we
gather and disseminate information from our websites, and
security procedures in place for protection of your information.
Information
Your IP address allows us to verify your identity and alerts
us if there is a server error. When you register at our casino,
we request specific information from you, including contact
information (your name and e-mail address etc), unique
identifiers (like your social security number) and financial
information (like your account or credit card numbers).
We use customer contact information from the registration
form to send you information about our online casino. Financial
information that is collected is necessary for registration as a
Real Player. Unique identifiers (such as social security
numbers) are collected to verify your identity and linked to
your unique account number. No information will be sold, given
or in any way transmitted to any person, corporation or other
entity outside Roxy Palace Online Casino and associated
companies.
Security
All Roxy Palace Casino sites have strict security measures
implemented to protect against unauthorized use, loss and/or
alteration of the information under our control.
Credit card or any other financial transaction or information
dissemination cannot take place without prior authorization by
way of entering usernames and passwords. Our e-commerce
partners, Proc-Cyber-Services (PCS) and NCrypt Solutions
(London, UK), an affiliate of RoxyPalace.com, require specific
details to be supplied and confirmed before any financial
transactions are processed. PCS also employs a Fraud Prevention
department, which ensures the security and integrity of
customers' details.
Records of all transactions are also strictly maintained by
us. This enables us to access all data should the need to do so
arise. 128-Bit encryption is used at all times when transferring
any data via the Internet. Each customer is issued with a unique
account number and can choose their own password, which cannot
be accessed by staff or agents of Roxy Palace Online Casino.
If you require further information or have any questions,
please refer to our site for Help and Contact details for our
casino support.
SECURITY
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| Security is an issue of paramount importance at Roxy Palace
Online Casino. The casino has a variety of
mechanisms and precautions in place at all times to ensure
that you are fully protected against fraud and theft. The
casino utilizes sophisticated encryption technology to
ensure that sensitive data transmitted between your computer
and the casino server is transferred securely over the
Internet. In particular, state of the art encryption
techniques protect all of your personal and financial
details.
For your peace of mind, each transaction that you make at
Roxy Palace Online Casino is recorded ensuring a complete audit trail in
the unlikely event of a dispute. All of our accounts are
open to external review by Independent Auditors should the
need arise.
Should you still have any questions about Security, or
any other matter, we invite you to
click
here for information on how to contact Casino Support.
We are ready to assist you 24 hours a day, 7 days a week.
FAIR GAMING
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| The Online Casino / Roxy Palace understands the
importance of a guarantee of fair gaming online and we'd
like to explain how this is achieved.
A Random Number Generator is utilized to ensure that
performance is truly random. The Online Casino / Roxy Palace uses software
supplied by Microgaming Software Systems, the world's
leading provider of online casino systems, which
provides absolutely random results. The system is
rigorously tested on an ongoing basis.
For your peace of mind, each transaction that you
make is recorded, ensuring a complete
audit trail in the unlikely event of a dispute. All of
our accounts are open to external review by Independent
Auditors should the need arise.
The casino publishes special
monthly reports that state the percentage of payouts (being the
percentage of winnings to wagered amounts as shown by
the data log files) of our games. Independent Auditors
independently review these payout percentages.
In addition the casino provides you with your Play
History using the unique PlayCheck credibility
technology. PlayCheck allows you to view your gaming
transaction history for a period of up to seven days
prior to the date of your request and lets you verify
your game history from any game - right down to the
hands dealt to you in Video Poker or the position of the
reel symbols from each spin of your favourite slot
machine. After you have finished playing, simply rely on
PlayCheck to perform an audit to check how your cards
fell, which Roulette numbers appeared or how the dice
rolled. Using PlayCheck, you are able to check your
results against the house in all games.
To view your PlayCheck transactions select View your
Play History from Your Account in the main
menu bar of the casino.
Here is a sample PlayCheck transaction record
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